Device & version
Device model, iOS version and Zyllon version/build.
ZYLLON · PLAYER SUPPORT
Let’s get you
back to your world.
Help with gameplay, saves, purchases and privacy. Support is provided by Green Zone Technology Inc.
A USEFUL FIRST MESSAGE
Tell us what happened.
Include your device model, iOS version, Zyllon version/build, the world or screen involved, what you expected and what happened. Add steps to reproduce the issue and, if useful, a screenshot with unrelated personal information hidden.
Never send your Apple Account password, full card number or a complete purchase receipt containing personal details.
COMMON QUESTIONS
A few places to start.
The game freezes, closes or does not load.
Close and reopen Zyllon, restart your device and check for an available game update and free storage. If it continues, email us with the steps and device details. Do not delete the app before protecting your progress; uninstalling can remove local saves.
How do Game Center and cloud saves work?
Connected features use Apple Game Center and iCloud. Check that the intended Apple Account is signed in, Game Center and iCloud Drive are available, and the device has a network connection. Cloud backup can run after local changes while authenticated. Restore a save only when you understand that it may replace local progress. If there is a conflict or no backup, contact support before resetting.
A purchase or subscription is missing.
Use the same Apple Account used for the purchase. Use Restore Purchases where offered for eligible non-consumables and active subscriptions. Consumable currency is not restored in the same way. If an item is missing, tell us the item name, approximate purchase date and whether Apple marked the payment completed. Apple handles billing, refunds and subscription cancellation.
A rewarded ad is unavailable or a reward is missing.
Ad availability depends on network conditions, provider inventory, eligibility and privacy choices. Avoid repeatedly purchasing or reinstalling to fix an ad issue. If you completed a rewarded ad but did not receive its reward, note the approximate time, reward type, character and what appeared afterward, then contact us.
How do I manage privacy or request deletion?
Read the Zyllon Privacy Policy for the data used by local saves, public rankings, Apple and Google services. Contact hello@greenzoneca.com with “Zyllon Privacy Request” for access or deletion requests. Resetting progress or deleting the app does not automatically remove public rankings, Apple transactions or cloud backups.